Frequently Asked Questions
Frequently Asked Questions
As an effort to serve you better, our website is designed to be user friendly. Simply select your item (s), make sure to select any additional options available, select your quantity and add to cart. Please be sure to review your item (s) carefully before adding to cart or placing your order.
Please see below the accepted payment methods.
In order to protect the identity of our customers, we asked that your billing address must match the address on file with your credit card company or your order will be rejected. We reserve the right to require additional forms of identification prior to processing any order. Failure to provide requested information promptly will result in order cancellation.
Sales Tax will be automatically calculated based on the County or Burroughs the order is being delivered. If you are placing an order going anywhere out of the New York State area, NO sales tax will be charged. We only collect sales tax for orders being delivered within the New York State only.
Tax-exempt individuals and entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can email us a copy of your certificate, with order number or invoice to email@example.com
We accept Visa®, MasterCard®, Discover®, American Express®, as well as check cards and ATM cards if they are issued by one of these major credit card companies. We DO NOT accept personal checks, money orders, and wire transfers at this time.
We also accept PayPal for payment.
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure. All purchase transactions take place on a secure server using 128-Bit Encryption protecting both your personal information and your credit card transaction. We will NEVER sell, divulge, disseminate or give away any information submitted to this site to outside parties for any reason.
Our candles are made with a custom blended wax formulation to ensure the maximum burning hours and the ability to hold fragrance oil.
All our glass container are lab-tested by the manufacture to ensure the appropriate strength and consistency.
We only use Lead-free 100% Cotton Wicks for the cleanest burn possible.
Any other questions or comments, please don’t hesitate to contact us via email at firstname.lastname@example.org or via phone to our toll free number.